EXCHANGE POLICY — LH Industria e Comercio de Escovas Ltda.
If you are not satisfied with the product or have changed your mind about your purchase, you may request an exchange or return within 7 days from the date the order was received at your address.
Conditions for making an exchange:
If you wish to make an exchange, the product must be in perfect condition and show no signs of use, meaning it must be in the same condition as you received it. In addition, it is essential that the item is in its original packaging.
How to request an exchange:
Send an email to [email protected], including your full name, order number, and reason for the exchange. You will receive our response with the necessary information to complete the exchange.
Conditions for return due to regret:
If you regret your purchase, you may also return your order within 7 days from the date the order was received at your address.
How to request a return due to regret:
Send an email to [email protected], including your full name and order number. You will receive your refund within up to 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
Products with manufacturing defects:
According to Brazilian law, in the case of items with manufacturing defects, you have the right to request a return within up to 30 days from the date the order was received at your address.
How to request a return for defective products:
Send an email to [email protected], including your full name, order number, and details about the manufacturing defect (description with photos or videos). We will analyze your case within up to 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
How to return the products:
In accordance with Consumer Rights regulations, the shipping costs for returning products due to regret or manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a return authorization code by email after your exchange or return request and must post the merchandise at a Correios agency. We do not cover packaging costs, so we suggest using the same packaging in which you received your purchase (if it is not damaged) or an appropriate box that protects the items during transport.
Contact us:
If you have any questions about our exchange policy, please contact us at [email protected].
