LH Industria e Comercio de Escovas Ltda., a privately held legal entity, headquartered at Rua Dom Pedro II, 542, Vila Fernandes, Canoas RS Brazil, registered under CNPJ/MF no. 73535494000182 ("Retailer" or "we") takes your privacy seriously and ensures the security and data protection of all its customers, partners, suppliers, and users ("Users" or "you") of the website www.lhescovas.com and any other website, Store, or application operated by the Retailer (hereinafter referred to as "Store").
This Privacy Policy ("Privacy Policy") aims to inform you about how we use and disclose information collected during your visits to our Store and in messages we exchange with you ("Communications").
BY ACCESSING THE STORE, SENDING COMMUNICATIONS OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF AND AGREE TO THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND METHODS OF PROCESSING YOUR PERSONAL DATA THAT YOU MAKE AVAILABLE ON THE STORE.
This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as the rights you can exercise regarding the Personal Data processed by us. If you have any questions about the use of Personal Data, please contact lhescovas@lhescovas.com.
Furthermore, the Privacy Policy does not apply to any third-party applications, products, services, websites or social media features that may be offered or accessed through the Store. Accessing these links will cause you to leave the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse or make any representations about these third-party websites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any website you interact with before allowing your Personal Data to be collected and used.
Should you send us Personal Data referring to other natural persons, you declare that you have the competence to do so and declare that you have obtained the necessary consent to authorize the use of such information under the terms of this Privacy Policy.
Definitions
For the purposes of this Privacy Policy:
"Personal Data" means any information that, directly or indirectly, identifies or can identify a natural person, such as name, CPF (Brazilian individual taxpayer registry identification), date of birth, IP address, among others;
"Sensitive Personal Data" means any information that reveals, in relation to a natural person, racial or ethnic origin, religious conviction, political opinion, union membership or affiliation to an organization of a religious, philosophical or political nature, data related to health or sexual life, genetic or biometric data;
"Personal Data Processing" means any operation performed on Personal Data, whether automatically or not, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or, alternatively, making available, harmonization or association, restriction, erasure or destruction. Any other operation provided for in the applicable legislation is also considered Personal Data Processing;
"Data Protection Laws" means all legal provisions that regulate the Processing of Personal Data, including, but not limited to, Law No. 13,709/18, the General Data Protection Law ("LGPD").
Use of Personal Data
We collect and use Personal Data to manage our relationship with you and better serve you when you are purchasing products and/or services in the Store, customizing and improving your experience. Examples of how we use data include:
Enabling you to purchase products and/or services in the Store;
To confirm or correct the information we have about you;
To send you information we believe to be of interest to you;
To personalize your experience using the Store;
To personalize the sending of advertisements to you, based on your interest in our Store; and
To contact you via a provided phone number and/or email address. We may contact you personally, by voicemail, via automatic dialing equipment, by text message (SMS), by email, or by any other communication means your device is capable of receiving, in accordance with the law and for reasonable commercial purposes.
Additionally, the Personal Data provided may also be used in ways we deem necessary or appropriate: (a) under the Data Protection Laws; (b) to meet judicial process requirements; (c) to comply with a court order, regulatory decision, or decision of competent authorities, including authorities outside the country of residence; (d) to protect our operations; (e) to protect our, your, or third-party rights, privacy, and security; (f) to detect and prevent fraud; (g) to allow us to use available actions or limit damages we may suffer; (h) in other ways permitted by law.
OUR STORE IS NOT INTENDED FOR PERSONS UNDER 18 (EIGHTEEN) YEARS OF AGE AND WE ASK THAT SUCH PERSONS DO NOT PROVIDE US WITH ANY PERSONAL DATA.
Failure to provide Personal Data
You are not required to share the Personal Data we request, however, if you choose not to share it, in some cases, we may not be able to provide you with full access to the Store, some specialized features, or be able to provide the necessary assistance, or even enable the delivery of the product or provide the service you have contracted.
Data collected
The general public can browse the Store without the need for any registration and submission of Personal Data. However, some of the Store's functionalities may depend on registration and submission of Personal Data, such as completing the purchase/service contract and/or enabling the delivery of the product/provision of the service by us.
When contacting the Store, we may collect:
Contact data. Name, surname, phone number, city, state, and email address; and
Information you submit. Information you submit via form (questions, complaints, suggestions, criticisms, compliments, etc.).
During general browsing of the Store, we may collect:
Location data. Geolocation data when you access the Store;
Preferences. Information about your preferences and interests in relation to products/services (when you tell us what they are or when we deduce them from what we know about you);
Store browsing data. Information about your visits and activities on the Store, including the content (and any ads) you view and interact with, information about the browser and device you are using, your IP address, your location, the address of the website from which you arrived. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons, and embedded web links. To learn more, read how we use Automatic Data Collection Tools in item 7 below;
Anonymous or aggregated data. Anonymous responses to surveys or anonymous and aggregated information about how the Store is used. During our operations, in certain cases, we apply a de-identification or pseudonymization process to your data so that it is reasonably unlikely that you will be identified through the use of this data with available technology; and
Other information we may collect. Other information that does not specifically reveal your identity or is not directly related to an individual, such as browser and device information; Store usage data; and information collected through cookies, pixel tags, and other technologies.
Unless you indicate otherwise in a free-form you complete, we do not collect Sensitive Personal Data.
Sharing Personal Data with third parties
We may share your Personal Data:
With the partner company(ies) you select or choose to send your data, questions, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil or other global locations, including servers for homologation and production, and providers of hosting and data storage services, fraud management, customer support, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising) and IT services, for example;
With third parties, with the aim of helping us manage the Store; and
With third parties, in the event of any reorganization, merger, sale, joint venture, assignment, transmission or transfer of all or part of our company, asset or capital (including those related to bankruptcy or similar processes).
International Data Transfers
Personal Data and other types of information collected by us may be transferred to or accessed by entities belonging to the corporate group of partner companies worldwide in accordance with this Privacy Policy.
Automatic collection of Personal Data
When you visit the Store, it may store or retrieve information on your browser, either in the form of cookies or other similar technologies. This information may be about you, your preferences or your device and is mainly used to make the Store work as you expect. The information usually does not identify you directly, but can offer a more personalized internet experience.
In accordance with this Privacy Policy, we and our third-party service providers may collect your Personal Data in various ways, including, but not limited to:
Via browser or device: Some information is collected by most browsers or automatically through internet access devices, such as computer type, screen resolution, operating system name and version, device model and manufacturer, language, and internet browser type and version. We may use this information to ensure the Store functions correctly.
Use of cookies: Cookies allow the collection of information such as browser type, time spent in the Store, pages visited, language preferences, and other anonymous traffic data. We and our service providers may use this information, among other things, to personalize your experience when using the Store, as well as to direct advertising to you, according to your interests. We also collect statistical information about the use of the Store for continuous improvement of our design and functionality.
- If you do not wish for your information to be collected via cookies, you can configure cookies in your browser's "options" or "preferences" menu. In the links below, you will find more details on how to adjust cookie preferences for the most popular internet browsers:
- Google Chrome
- Mozilla Firefox
- Safari
- Internet Explorer
- Microsoft Edge
- Opera
- If you would like to know more about advertising and remarketing cookies, which serve to direct advertising based on each user's interests and the number of visits made to our website and their internet searches, please access:
- Bing
Use of pixel tags and other similar technologies: Pixel tags (also known as web beacons and invisible GIFs) can be used to track actions of Store users (including email recipients), measure the success of our marketing campaigns, and collect statistical data about Store usage and response rates. If you have ad personalization active in tools like Facebook, Google, or Bing, the information may be used to display ads in their services. If you do not wish to be tracked, you can opt out for each service:
- Bing
We may contract behavioral advertising companies to obtain reports on Store advertisements across the internet. For this purpose, these companies use cookies, pixel tags, and other technologies to collect information about your use, or the use of other users, of our Store and third-party websites. We are not responsible for pixel tags, cookies, and other similar technologies used by third parties. You can configure your preferences in your browser's menu. Be aware that if you change computers or browsers, or use multiple computers or browsers, you will need to repeat this process for each computer and each browser.
User Rights
You may, at any time, request: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) corrections to incomplete, inaccurate or outdated data; (iv) anonymization, blocking or elimination of unnecessary, excessive or unlawfully processed data; (v) portability of Personal Data to another service provider, provided this does not affect our industrial and commercial secrets; (vi) elimination of Personal Data processed with your consent, to the extent permitted by law; (vii) information about the entities to which your Personal Data has been shared; (viii) information about the possibility of not providing consent and about the consequences of refusal; and (ix) revocation of consent. Your requests will be treated with special care to ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that the sharing of Personal Data is only done with its owner.
You should bear in mind that, in certain cases (for example, due to legal requirements), your request may not be immediately fulfilled, and we may not be able to comply with it due to legal obligations.
Security of Personal Data
We strive to adopt the technical and organizational measures provided by the Data Protection Laws suitable for the protection of Personal Data in our organization. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any of your accounts has been compromised), please notify us immediately.
Hypertext links to other websites and social networks
The Store may, from time to time, contain hypertext links that will redirect you to websites of our partners, advertisers, suppliers, etc. If you click on one of these links to any of these websites, please remember that each website has its own privacy practices and that we are not responsible for these policies. Please consult these policies before submitting any Personal Data to these websites.
We are not responsible for the policies and practices of collection, use, and disclosure (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, social media store, operating system, wireless internet service provider or device manufacturer, including all Personal Data that you disclose to other organizations through the applications, related to such applications, or published on our social media pages. We recommend that you inform yourself about the privacy policy of each website visited or each service provider used.
Updates to this Privacy Policy
If we modify our Privacy Policy, we will publish the new text in the Store, with the updated revision date. We may change this Privacy Policy at any time. If there is a significant change in the terms of this Privacy Policy, we may inform you through the contact information we have in our database or through a notification in our Store.
We remind you that we are committed to not processing your Personal Data in a manner incompatible with the objectives described above, unless otherwise required by law or judicial order.
Your use of the Store after the changes means that you accept the revised Privacy Policies. If, after reading the revised version, you do not agree with its terms, please stop accessing the Store.
Responsible for Personal Data processing
If you wish to exercise any of the rights provided in this Privacy Policy and/or in the Data Protection Laws, or resolve any questions related to the Processing of your Personal Data, please contact us via email lhescovas@lhescovas.com.